A privacy policy sets out how an organisation collects, uses, shares, and protects personal information. On this page we explain our approach for seniors, families, and partners who interact with Mossivarelo in Canada. Because our work often involves sensitive topics, such as health, housing, and income, we treat privacy as central to our service, not an afterthought. By using this site or sharing information with us, you acknowledge that you have read this policy and understand how we handle personal data within the limits of applicable law.

Information we may collect

To support seniors and families effectively, we may need to collect different kinds of personal information. We limit what we collect to what is relevant for your request or our services, and we try to explain why each type of information matters for the work we do.

• Contact details, such as name, email address, phone number, and postal address, when you fill in forms, send us messages, or speak with our team. This helps us respond to your enquiry, keep case notes organised, and reach you with follow up questions or updates.
• Context about a senior’s situation, which may include age range, living arrangements, general health information, mobility needs, financial circumstances, and existing sources of support. We use this to understand which social assistance options might be relevant and to prepare summaries or action plans.
• Technical information from your use of the site, such as browser type, device characteristics, approximate location, and pages visited. We use this mainly in aggregated form to maintain security, troubleshoot issues, and improve how we present information about social assistance for seniors.
• Records of our interactions, including notes from calls, emails, and meetings. These records help us maintain continuity, avoid asking you to repeat the same story, and review our work as part of quality and risk management. We keep these records only as long as needed for the purposes described here or as required by law.

How we use personal information

We collect personal information to respond to enquiries, manage ongoing support for seniors, improve our services, and meet legal or regulatory duties. We do not sell personal data. When we share information with others, we do so for clear reasons linked to your request or our obligations, and we explain those reasons wherever possible.

• To respond to enquiries, including answering questions, arranging calls or meetings, and providing general information about social assistance for seniors in Canada. We use contact details and message content for this purpose and keep records so we can follow up consistently.
• To assess and coordinate support for seniors, including preparing summaries, action plans, and case notes that reflect the information you choose to share. This helps us organise our work, avoid duplication, and maintain continuity across conversations.
• To operate, secure, and improve this site, including monitoring for technical issues, analysing aggregated usage patterns, and adjusting content so information about social assistance is easier to find and understand for seniors and caregivers.
• To meet legal, regulatory, and risk management obligations, such as responding to lawful requests from authorities, handling complaints, or reviewing our work for quality and safety. We keep documentation of these activities only as long as reasonably necessary or required by law.

Legal basis for processing

We rely on several legal grounds for processing personal information, depending on the context of our interaction with you and the services we provide. These grounds are shaped by Canadian privacy rules and, where applicable, other data protection laws.

In most cases we process personal information with your consent, for example when you submit a contact form, share documents, or agree to ongoing support. We may also process information where it is necessary to respond to your requests, prepare case notes, or manage our relationship with you. In some situations we may handle data to comply with legal or regulatory obligations, to protect the vital interests of a senior or another person, or for our legitimate interests such as improving services and managing risk, provided those interests are balanced with your rights and expectations.

Sharing information

We share personal information only when necessary for the purposes described in this policy, and we aim to do so in a way that respects the privacy of seniors and families. We do not sell personal data or use it for unrelated marketing.

• Service providers who support our operations, such as secure communication tools, document storage services, or case management systems. These providers may process personal information on our behalf and are expected to follow appropriate security and confidentiality standards based on contractual arrangements and applicable law.
• Community organisations, health professionals, or public agencies involved in supporting a senior, but only with appropriate permission or where required or allowed by law. We share the minimum information needed to coordinate support and make clear why sharing is necessary in each case.
• Authorities or other third parties where we are required to do so by law, regulation, or court order, or where we believe it is necessary to protect the vital interests of a senior or another person. In such situations we act carefully and document our reasons for sharing, within the limits of confidentiality rules and legal obligations.

How we protect your data

We treat data security as part of our duty of care to seniors and families. We use a mix of technical safeguards, such as access controls and secure transmission methods, and organisational measures, such as role‑based access and staff guidance. Only team members who need information to perform their tasks should see it, and we keep records for no longer than necessary for the purposes described in this policy or as required by law. No system is completely immune to risk, but we monitor our practices, review incidents if they occur, and update our internal rules to reduce the chance of unauthorised access or misuse.

Your privacy rights

Depending on where you live and how you interact with us, you may have certain rights over your personal information. We take these rights seriously and aim to respond to requests in a timely and transparent way, subject to legal and practical limits. When you contact us about your rights, we may need to confirm your identity before acting on the request.

• You may have the right to request access to personal information we hold about you, including an explanation of how we use it and with whom it has been shared, subject to certain legal limits and the rights of others.
• You may be able to ask us to correct information that is inaccurate or incomplete. Where appropriate, we will update our records and, if reasonable, inform relevant partners who rely on that information as part of coordinated support.
• In some circumstances you may request deletion of your personal information or ask us to limit how we use it. We will review such requests in line with applicable law, our contractual duties, and our need to maintain certain records for legal, regulatory, or safeguarding reasons.
• Where we rely on consent, you may withdraw that consent at any time, although this will not affect processing already carried out. You may also have rights related to data portability or to object to certain uses of your information. We will explain available options and any limits when you contact us about these rights.

Cookies and similar tools

We use cookies and similar technologies to keep this site functioning reliably, remember certain preferences, and understand how visitors use our pages. Some cookies are essential for security and basic features such as forms. Others, where available, help us improve content about social assistance for seniors. You can adjust browser settings to block or delete cookies, although some parts of the site may then work less smoothly. For more detail, please review our separate cookie information.

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Contact

Privacy, in our work, means handling personal details about seniors, families, and partners in a careful, limited, and transparent way. This page explains how we collect information, why we use it, and which rights you may have under Canadian law and other applicable rules. If anything here is unclear, you can contact us using the details on our contact page so we can review your questions and respond in plain language.

Contact email: content@mossivarelo.sbs

Phone: +1-%75-413-9257

Postal address: 997 Seymour Street, Vancouver, BC V6B 3M1 Canada

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, internal practices, or applicable laws. When we make significant changes, we will revise the last updated date at the top of this page and may provide additional notice where appropriate. Continued use of our site or services after changes take effect means you accept the updated policy, so we encourage you to review it regularly.